U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

The foundation of successful working relationships is interpersonal communication. As a team leader, supervisor, manager, or informal leader, you must effectively communicate face to face to realize your ideas and achieve results. This seminar focuses on developing the communication skills you need to successfully influence and connect with your peers, supervisors, employees, and important internal and external stakeholders.

The supportive and dynamic format of this seminar combines presentations and interactive sessions on the key components of effective one-on-one communication: listening, inquiring, and conveying. You will practice your newly acquired skills in real-world simulations during your group activities. A professional communication coach works with each small group of four to six participants using video feedback, public sector case studies, and individual consultations to ensure each person develops an individualized action plan for improving communication skills.

Supervisors, managers, team and project leaders, or informal leaders who want to be better communicators and who enjoy learning by doing

• Conflict Management
• Influencing/Negotiating
• Interpersonal Skills
• Oral Communication
• Partnering