U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Many organizations today are endorsing the use of consensual methods of dispute resolution instead of litigation or administrative procedures. This seminar explores a variety of alternative dispute resolution (ADR) techniques and current dispute applications in the workplace. Through a series of workgroup exercises using real-world dispute scenarios, you will explore, evaluate, and practice a variety of innovative conflict-resolution techniques. You will learn skills, techniques, and perspectives that you will be able to apply, not only in your career, but also in your daily life.

• Understand ADR procedures and their applications
• Be able to recognize sources of conflict
• Learn the principles and importance of interest-based negotiating
• Understand the relative merits of different dispute-resolution processes

Managers and program staff who resolve disputes, within or outside their agencies

Not recommended for those who work with labor and/or employee relations program issues

• Conflict Management
• Creativity/Innovation
• Influencing/Negotiating
• Interpersonal Skills
• Oral Communication