Conflict Resolution Skills
Developing a Culture of Cooperation
Schedule
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February 8 - 11, 2010 @ WMDC, Aurora, CO $3750
Starts 8:00 AM on 1st day ends 6:00 PM on last day
Friday is travel day. Cost includes food, lodging and course materials
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May 3 - 6, 2010 @ Hilton Alexandria Old Town, Alexandria, VA $3250
Starts 8:00 AM on 1st day ends 6:00 PM on last day
Friday is travel day. Cost does NOT include food and lodging.
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August 2 - 5, 2010 @ WMDC, Aurora, CO $3750
Starts 8:00 AM on 1st day ends 6:00 PM on last day
Friday is travel day. Cost includes food, lodging and course materials
Overview
Uncomfortable, emotional and tense situations wreak havoc in the workplace, escalating stress and undermining productivity. The strategies you will learn from this seminar can help you transform even the most difficult circumstances into satisfying workplace encounters where all parties are heard and acknowledged. This practical seminar will help you work through difficult or uncomfortable situations instead of getting stuck in them. Using the Crucial Conversations® program by Vital Smarts, you will receive a certificate of completion for both this course and Crucial Conversations.
How You Will Benefit
- Learn to identify and resolve various conflicts through case studies and practices geared toward real-life situations
- Practice proven approaches to conflict resolution, moving from emotional responses to actionable decisions
- Learn how to build and mend relationships after "lose-lose" or "win-lose" situations
- Determine ways you can achieve positive results for everyone
- Develop strategies for approaching real conflict situations in your organization
- Train yourself to maintain your composure around difficult people and minimize their negative impact
Who Should Attend
Anyone who wants to transform uncomfortable workplace conversations and conflicts into win-win solutions