U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Overview

This seminar offers a new way of thinking about conflict management. Instead of a “technological” process such as arbitration, mediation, or negotiation, it offers constructive engagement through self-awareness, self-management, and effective influencing strategies. You will learn to lead your organization in developing conflict competency by using instruments and tools grounded in emotional intelligence concepts and the newly revised Conflict Management Executive Core Qualification for the Senior Executive Service.

Before the seminar, the Conflict Dynamics Profile, a 360-degree conflict behavior assessment, will be administered to selected colleagues. The resulting analysis will help you examine the impacts of your behavior during conflicting situations at work. Exercises, small-group discussion, and reflection will also enhance self-awareness by examining your preferred conflict style. The final project for the seminar involves examining your own work experiences and determining effective alternative approaches to dealing constructively with conflicts in a leadership context.

How Will You Benefit

• Examine your behavior in conflict situations and explore how it impacts others
• Understand your primary style(s) of handling conflicts and learn how those styles can help or hinder your ability to lead effectively
• Develop useful personalized strategies for engaging in constructive conflicts
• Examine actual conflict situations at work and identify alternative ways to handle them more effectively as a leader
• Explore systematic approaches to creating a workplace culture of conflict competency

Who Should Attend

Schedule

• Sep 21 - 23, ‘09 @ TBD
  $2,885.00
   

Competencies Emphasized

• Building Coalitions
• Conflict Management
• Leading Change
• Leading People
• Team Building

Length

3 days.

Location

• TBD, TBD

College Credits

N/A