U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

This seminar is critical if customer service is important to your agency. One of the most dramatic impacts of Government reform has been agency movement toward greater responsiveness to customer needs, and your agency’s success and viability are based in large part on customer satisfaction.

This seminar will provide you with the special knowledge and skills you need to provide services to your customers more efficiently, inspire customer-responsive behavior throughout your organization, and create a culture of organizational change that results in excellent customer service. You will leave with a roadmap for improving your organization’s systems and customer service skills.

Managers, project leaders, and others who are accountable for achieving excellence in customer service

• Customer Service
• External Awareness
• Influencing/Negotiating
• Problem Solving
• Public Service Motivation